Length of Course
2 hours. Learning times vary dependent on the learner’s preferred pace.
Level of Difficulty
Beginner (no knowledge at all of the topic)
Access to Content
6 months, 24/7 access
Certificate of Completion
Upon successful completion a certificate of completion will be available
This training course takes you through the steps involved in constructing a fishbone diagram.
Fishbone analysis also known as cause and effect analysis was created by Kaoru Ishikawa. The analysis suggests that in order to solve a problem (or effect) an organisation should try to find out the causes behind the effect. Discovering all of the causes will help an organisation solve the problem and plan how to prevent the problem from reoccurring.
Who should take this course?
Regardless of the industry sector a person works in and their job role, they are likely to be involved in problem solving for the most part of their workday. This elearning course is designed for all roles in a company and will help anyone who wants to improve their problem solving skills.
It is particularly suitable for the following types of people:
- Individuals with an interest in lean manufacturing.
- Individuals with an interest in problem solving.
- Individuals with an interest in learning continuous improvement practices.
- Individuals working on corrective and preventive actions (CAPAs)
- Gain an understanding of fishbone diagrams.
- Understand the origins of the fishbone diagram.
- Gain an understanding of the advantages and limitations of a fishbone diagram.
- Know when to use a fishbone diagram.
- Understand what cause categories can be used when creating a fishbone diagram.
Topics covered in this course:
- Origins of a fishbone/cause and effect diagram
- How to draw a fishbone/cause and effect diagram
- Purpose of a fishbone/cause and effect diagram
- The different types of fishbone/cause and effect diagrams (6Ms, 4 Ps, 4Ss)
- Why fishbone/cause and effect diagrams are an effective problem solving tool
- Limitations of the fishbone/cause and effect diagram
- When to use the fishbone/cause and effect
- How to use probing questions when investigating the cause of a problem
- Things to consider when using the fishbone diagram/cause and effect diagram in your organisation
- Fishbone diagram/cause and effect diagram completed examples
You will get access to 3 documents:
- A How-to Guide about creating a Fishbone Diagram.
- An editable Microsoft Word template that can be used by you to create a Fishbone Diagram.
- An editable Microsoft power-point template that can be used by you to create a Fishbone Diagram.
Quiz consisting of 10 multiple choice questions. You need a minimum of 80% to pass, and to receive your Certificate of Completion.
Upon completing the course and successfully achieved a passing grade (80% or above) on your final Quiz, you will receive a PDF certificate to show that you have completed all the course content. You will be able to share this to your social media accounts to to showcase your new skills and knowledge.
Dr. Fiona Masterson
Fiona is the founder of The Learning Reservoir. She has 25+ years of parallel paths in quality management, operations management and education. She has broad technical expertise encompassing quality systems compliance, quality standards implementation, regulatory affairs and operations management. She has worked in start-ups and high‐tech, fast paced manufacturing environments. She lectures part-time in technical universities on subjects related to her industrial expertise.
Fiona has Bachelor and Masters of Science degrees, and a Doctorate in Mechanical Engineering. Her Doctorate focused on innovative drug/device combinations products. Fiona is a certified lead auditor. Fiona has published in peer reviewed journals on topics such as medical device and pharmaceutical regulatory affairs, on-the job training and innovative training technologies and strategies.
She writes many of The Learning Reservoir’s blog posts and invites you to connect with her on LinkedIn.