Creating a Quality Culture

A quality culture is an environment in which employees feel safe asking tough questions about the purpose and quality of what they are doing for customers, themselves, and other stakeholders. The pursuit of learning is woven into the fabric of organizational life.

This program will explain the importance of a learning culture and how to create and sustain this culture in a variety of organizations. You will learn about methods to help employees surface, notice, gather, share, and apply new knowledge and skills. You will learn how to help your organizations change and improve over the long-term.

We will discuss ways to create a culture where learning is the rule, not the exception. To do this, organizations must remove barriers to learning and reward behaviors that facilitate learning, such as risk taking, action learning, feedback, and reflection. We will look at organizational self-examination as a way for organizations to get feedback to adjust and change their goals, as well as their programs and processes.

We will review tools that participants can use to facilitate the learning of individuals, teams, and the whole organization. Participants will develop a plan for what they can do to create a learning culture in their own organizations and will become familiar with resources they can go to for additional assistance in the future. Sharing experiences among participants will be encouraged.

On completion of this training, participants will be able to:

• Explain the importance of a quality culture to stakeholders in their organizations.
• Determine what barriers need to be overcome in their own organizations in order to create a quality culture.
• Determine where the greatest leverage is for creating a quality culture in their organizations.
• Develop a plan for creating and sustaining a quality culture.

All personnel involved in quality culture initiatives.