If you cannot find an answer to your question in the FAQs below please don’t hesitate to contact us. We will do our best to respond within 24 hours to your query.
When you add a course to your shopping cart the following steps occur:
Important: If you do not receive these emails from the Learning Reservoir check you spam/junk folders and add the thelearningreservoir.com as a trusted sender in your mail client.
After you create an account, you can get access to your own personal dashboard called My Learning Reservoir.
In My Learning Reservoir you will find:
You will get to the eLearning course content you purchased and its associated content.
The eLearning content includes various formats of media: audio, video, PowerPoint, Word, Excel, and PDF. Each course contains different types of material depending on the course topic.
When user accounts are created automatic emails are generated and sent, please check you spam/junk folders and add the thelearningreservoir.com as a trusted sender in your mail client.
If you still are experiencing problems accessing your course contact us
Yes – we offer technical email support. Contain us at info@thelearningreservoir.com with any issue you might have.
Yes, upon completing any course and successfully achieved a passing grade on your final Quiz, you will get access to a PDF certificate to show that you have completed all the course content.
Once you have achieved a passing grade on your final assessment a certificate of completion will be automatically generated. There are a number of ways you can get access to your certificate of completion.
For volume orders or corporate orders, please contact us.
Each course you purchase is a single-user license which is non-transferable and cannot be used by another person. If you purchase only one course, access to this course is only being granted to you.
It will be available for 183 days (6 months) from the purchase date. After 6 months, you may easily renew your subscription online (at the cost of the basic course fee) for continued access to your course.
If you need more than the 6 months you have been granted to complete a course, you may renew your subscription for another 6 months and continue the course from where you left off.
Our courses are provided in slide format with voice overs from our instructors. The course will direct you through the materials, with a quiz at the end.
Currently our courses available in English only.
The length of time needed to complete the course depends on the individual learner. The estimated time to complete the course is indicated in the descriptions of the courses.
You may complete the course more quickly or more slowly depending on your experience and individual learning style.
Visit our course catalog and select the title of the course you are interested in to find estimated time to complete.
Through testing and mastery of training objectives. The Learning Reservoir courses are developed by experienced instructional designers and industry subject matter experts, students receive training on relevant, regulatory requirements and industry best practices.
All our training is organized according to a traditional Instructional Systems Design (ISD) model, with content structured to help learners meet key training objectives. Testing is designed to determine if learners have met the objectives, and testing feedback is also provided to help measure course effectiveness and employee proficiency.
Yes, each of the courses has a final quiz.
The passing score is 80%.
If you do not receive a passing grade the first time you take the quiz you will have 2 more opportunities to take the quiz.
Yes, there are. All our eLearning courses contain closed captioned.
Closed captions are a text version of the spoken part of a television, movie, or computer presentation, in our case an eLearning video.
Closed captioning was developed to aid hearing-impaired people, but it is useful for a variety of situations. For example, captions can be read when audio cannot be heard, either because of a noisy environment, such as an airport, or because of an environment that must be kept quiet, such as a hospital. Captions also benefit non-English or ESL speakers, those with learning disabilities and visual learners.
At a basic level, you need access to a modern computer with an internet browser, and a broadband internet connection.
For browsers, courses work with the most recent version of Chrome or Firefox, and Internet Explorer 9 or above.
For mobile devices, the latest available operating system for Android or iOS devices is required.
Yes! Our website is mobile optimised so you can watch videos and access content on the go, just visit our site via your mobile and all the courses will be available for you to watch wherever you are.
No. The training is provided by a secure, online on demand web-based Learning Management System if you have a standard internet browser to access the course.
1. The skillset of our course designers and instructors/subject matter experts
2. Continuous Improvement Philosophy
3. Accessibility
All eLearning material produced through our services contain closed captions.
Absolutely! We are continuously adding new courses.
Each organization has different needs, and many of our customers first assign several basic courses that all workers receive training on—that’s training every employee needs—and then supplement those courses with training for other job specific duties, like CAPA investigator, quality systems auditor or audit facing subject matter expert.
Several of our customers use our training for new employee orientation and annual refresher training. Many of these same customers use our training as an introduction to hands on or site-specific training.
All courses are final sale. Here is our Terms and Conditions.
Please get in touch with us using this form.
