In a typical problem solving scenario there are often large volumes of data that need to be organised.
The Affinity Diagram or KJ Ho is a creative problem-solving methodology that is used to put somewhat unorganised / unstructured information and findings on a subject matter of interest into order.
This course teaches you how to use this simple but effective tool to organise a large volume of ideas.
Who should take this course?
Anybody involved in organising large amounts of information or data, regardless of the industry sector.
It would be particularly beneficial for professionals with an interest or involvement in:
- idea generation
- problem solving
- process improvements
Following completion of the course you will be able to:
- Explain the origin of Affinity Analysis.
- Understand when to use the Affinity Analysis tool.
- Understand how to use Affinity Analysis tool.
- Learn how to create an Affinity Diagram.
The following topics will be covered in this course:
- Origins of Affinity Analysis.
- Affinity Analysis worked example.
- When to use an Affinity Analysis.
- Benefit of Affinity Analysis.
- Tips on conducting a successful Affinity Analysis exercise.
Supplemental Material:
You will get access to a downloadable infographic that will highlight the points to remember when doing an Affinity Analysis activity.
Assessment:
There will be a quiz (consisting of multiple choice questions) at the end of the course. To pass the quiz you must obtain 80% or higher.
Upon completing the course and when you obtain a passing grade on your final quiz (80% or over), you will receive a PDF certificate to show that you have completed all the course content.

Dr. Fiona Masterson
Fiona is the founder of The Learning Reservoir. She has 25+ years of parallel paths in quality management, operations management and education. She has broad technical expertise encompassing quality systems compliance, quality standards implementation, regulatory affairs and operations management. She has worked in start-ups and high‐tech, fast paced manufacturing environments. She lectures part-time in technical universities on subjects related to her industrial expertise.
Fiona has Bachelor and Masters of Science degrees, and a Doctorate in Mechanical Engineering. Her Doctorate focused on innovative drug/device combinations products. Fiona is a certified lead auditor. Fiona has published in peer reviewed journals on topics such as medical device and pharmaceutical regulatory affairs, on-the job training and innovative training technologies and strategies.
She writes many of The Learning Reservoir’s blog posts and invites you to connect with her on LinkedIn.
