Privacy Policy

1.0       General Statement

This Privacy Policy has been developed in line with the General Data Protection Regulation set out by the European Union, came into effect on May 25th, 2018. This means that this site is probably also compliant with the data protection and user privacy laws used by many other countries.

The Learning Reservoir respects your privacy and is committed to protecting the personal information you share with us.

The purpose of this policy is to inform you of the data relating to you that we collect and use in connection with this website and the uses (including disclosures to third parties) we make of such data.

We are not responsible for the content or privacy practices of any linked sites. Any external links to other websites are clearly identifiable as such.

If you have any questions about our use of your personal data, please
contact info@thelearningreservoir.com.

2.0       How we obtain personal data

We may because of your interaction with our site and our communications with you hold and process personal information obtained about you. We collect data and process data when you:

• you provide contact information to us via email, mail, or through our contact form. This information you provide may include your first and last name, email address, mailing address, employer, or phone number.
• When you enquire about a course.
• When you complete registration forms (online or hard copy applications).
• When you communicate with us by telephone, email or via our website to make enquiries or raise concerns and in various other ways as you interact with us.
• When you register to receive newsletters or course information specific to you.
• When you provide course feedback via an online form or hard copy form.

Technical, Usage and Location Information. We automatically collect information on how you interact with the web site, such as the IP address from which you access the site, date and time, information about your browser, operating system and computer or device, pages viewed, and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see our Cookie Policy below.

Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as “Likes”, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.

3.0      Types of personal data we collect directly

• We collect name, phone number, title, and email address, in addition to your company’s name and contact information.
• Credit card details (processed in real time but not stored with The Learning Reservoir).
• We may also collect feedback, comments and questions received from you during our service-related communication and activities. This can include emails, phone calls, documents, and meetings.
• account information, including your username and password.
• Information required for purchasing elearning courses/virtual courses and classroom courses your username and password and other information used to access our website and our services.
• your replies to polls and surveys.
• technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system.
• usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages.
• transaction information that includes the details of the products services you have bought from us, and payments made to us for those services.
• your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.
• Site visitation tracking (through Google Analytics).
• Our blog: If you add a comment to any of our posts, your name and email address (as entered by you) will be saved, together with your computer’s IP address and the time/ date that you submitted the comment. This information is used to confirm you are the contributor of the comment and is not given to any of the third party. Your name may be shown on the website page as the commenter.
• Your comment and associated information will stay on this site until:

          i) we remove the comment or
          ii) remove the blog or
          iii) you request that we remove your comment

You need to get parental/guardian consent before posting a comment on our blog if you are under 16 years of age.

4.0       Purposes of processing and legal basis

We will use personal data relating to you for the purposes of:

• dealing with any queries that you have submitted to us via the website.
• processing applications and transactions submitted through the website.
• improving and developing this website.
• carrying out research and user surveys.
• sending you promotional and marketing materials, subject to any preferences that you express when we collect your contact details or subsequently.
• generating and analysing statistics regarding usage of this website, including the frequency of use of individual pages (where possible, personal data will be anonymised before being used for this purpose).
• fraud prevention, investigation, and detection.
• establishing, exercising, or defending legal claims.
• To administer your studies, record academic achievements and determine/record your overall award outcome.
• To support you in your studies i.e., we may use information you have given us (e.g. disability) and information we collect about your engagement with services (e.g. Learndash).
• To monitor and evaluate the student experience.
• To administer the financial aspects for your registration as a student (e.g.,payment of fees, debt collection).
• To administer voluntary surveys of student opinion about your experience and the performance of the organisation.
• Recruitment, selection, and employment matters (for staff).
• We use Google Analytics to track visitor traffic to the site. This enables us to see the demographics of who visits our site, the technology used and similar information that allows us to understand how our web pages can be improved. Although Google Analytics records data such as location, and various device and browser details, none of this information identifies you personally. If you disable cookies on your internet browser this will prevent Google from tracking any part of your visit to this website.
• Our blog: The information we process when you make a comment on any of our blog posts is used to confirm you are the contributor of the comment and is not given to any of the third party. Your name may be shown on the website page as the commenter.

The legal bases on which we process your personal data are that this is necessary for:

•  our legitimate interests in conducting our business in ensuring the proper
  management and functioning of the Learning Reservoir Ltd.
• compliance with a legal or regulatory obligation that applies to us; and
• the performance of a contract with you or to take steps at your request prior to entering a contract.

5.0       How do we store your data?

We maintain adequate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, lteration, or destruction.

•  Encryption of data sent between us: We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
• Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

6.0      About this website’s server

This website is hosted by Siteground in the UK. Please contact them directly for up-to-date information about their security protocols.

7.0      Our third-party data processors

We use several third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 1.0. These third parties are based in the USA and are EU-U. S Privacy Shield compliant.

8.0      Data Breaches

If we learn of any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors we shall advise the Data Protection Commission within 72 hours of becoming aware of the breach. Should the data breach relate to your personal data you will be notified without undue delay.

9.0       Retention of your personal data

We will not hold your personal data for longer than is necessary. We retain your  personal data for as long as we need it for the purposes described in this Policy, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.

10.0 Your Rights to Your Personal Data

You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:

•  Right to access the data – You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
• Right to rectification – You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information, you may request that we update the information such that it is complete.
• Right to erasure – You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• Right to restriction of processing or to object to processing – You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability – You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.

If you wish to exercise any of the rights set out above, please contact info@thelearningreservoir.com

11.0 Review of this privacy policy

We may occasionally update this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.