Length of Course
3 - 4 hours. Learning times vary dependent on the learner’s preferred pace.
Level of Difficulty
Beginner (no knowledge at all of the topic).
Access to Content
6 months, 24/7 access
Certificate of Completion
A certificate of completion will be issued on successful course completion.
Problem Solving Toolkit Online Training CourseThis Problem Solving Toolkit Online Training Course teaches participants a variety of problem solving techniques. Significantly people and organisations often don’t have the required skills to perform the in-depth root cause analysis required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Evidently when the problem returns, they get frustrated, and the cycle repeats. In this online course the learner is taught the skills required to conduct effective problem solving. With successful completion of Problem Solving Toolkit Online Training Course the learner will have a problem solving “toolkit” that they can draw from as they need.
Who should take Problem Solving Toolkit Online Training Course?Individuals who wish to improve their problem solving skills.
1. Understand how to conduct a brainstorming exercise.
2. Gain knowledge about how to use icebreakers in a brainstorming exercise.
3. Gain knowledge about what a problem statement is and the important elements of it.
4. Understand how to write a problem statement.
5. Understand what an affinity diagram is and how to use it.
6. Learn what 5 Whys Analysis is and how to do a 5 Why Analysis.
7. Learn what a Fish bone Diagram is and how to create one.
The following topics will be covered in Problem Solving Toolkit Online Training Course;
- Origins of brainstorming,
- Rules for brainstorming,
- Icebreaker games,
- How to generate ides,
- How to evaluate ideas,
- The facilitators role in problem solving,
- Problem Statements
- Affinity Analysis
- 5 Whys Analysis
- Fishbone Diagram
- Downloadable infographic that outlines the key elements of the 5 Why Analysis Technique.
Quiz, consisting of 10 questions.
Upon completing the course and when you obtain a passing grade on your final quiz (80% or over), you will receive a PDF certificate to show that you have completed all the course content. .
Dr. Fiona Masterson.
Fiona is the founder of The Learning Reservoir. She has 25+ years of parallel paths in quality management, operations management and education. She has broad technical expertise encompassing quality systems compliance, quality standards implementation, regulatory affairs and operations management. She has worked in start-ups and high‐tech, fast paced manufacturing environments. She lectures part-time in technical universities on subjects related to her industrial expertise.
Fiona has Bachelor and Masters of Science degrees, and a Doctorate in Mechanical Engineering. Her Doctorate focused on innovative drug/device combinations products. Fiona is a certified lead auditor. Fiona has published in peer reviewed journals on topics such as medical device and pharmaceutical regulatory affairs, on-the job training and innovative training technologies and strategies.
She writes many of The Learning Reservoir’s blog posts and invites you to connect with her on LinkedIn.